Privacy Policy
Privacy Policy
Introduction
At Nehanda Atelier, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
1.1 Personal Information
We collect the following information when you place an order:
- Name and title
- Email address
- Billing address
- Delivery address
- Phone number
- Body measurements
- Payment information
- Order history
1.2 Technical Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform
- Pages visited and navigation patterns
- Shopping preferences
2. How We Use Your Information
2.1 Order Processing
We use your information to:
- Process your orders
- Create custom garments to your measurements
- Communicate about your order
- Deliver your purchases
- Process payments
- Provide customer support
2.2 Legal Basis
We process your data based on:
- Contract fulfillment for orders
- Legal obligations for tax and business records
- Legitimate interests for marketing
- Consent where explicitly given
3. Data Storage and Security
3.1 Storage Duration
- Order information kept for 6 years (legal requirement)
- Marketing preferences kept until you opt-out
- Payment details not stored on our servers
3.2 Security Measures
We implement appropriate security measures:
- Encrypted data transmission
- Secure payment processing
- Limited staff access to personal data
- Regular security assessments
- Secure data backup systems
4. Data Sharing
4.1 Third-Party Service Providers
We share data with:
- Payment processors
- Shipping carriers
- Email service providers
- Website analytics providers All third parties are GDPR compliant and bound by data protection agreements
4.2 Legal Requirements
We may disclose information:
- To comply with legal obligations
- To protect our rights
- To prevent fraud
- When required by law enforcement
5. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with supervisory authorities
6. Cookies
6.1 Essential Cookies
We use necessary cookies for:
- Shopping cart functionality
- Website security
- Basic website operation
6.2 Optional Cookies
With your consent, we use cookies for:
- Analytics
- Marketing purposes
- Website performance improvement
- User experience enhancement
7. Marketing Communications
7.1 Email Marketing
- We send marketing emails only with consent
- Opt-out available in every email
- Preferences can be updated anytime
7.2 Social Media
- Social media interactions governed by platform policies
- We may use social media for targeted advertising
8. International Transfers
- Data may be processed outside the UK/EU
- All international transfers comply with GDPR requirements
- Appropriate safeguards are in place
9. Children's Privacy
- We do not knowingly collect data from children under 16
- Parents can request removal of children's data
- Age verification required for certain features
10. Changes to Privacy Policy
- We may update this policy periodically
- Significant changes will be communicated
- Latest version available on our website
11. Contact Us
For privacy-related queries:
- Email: nehandaatelier@gmail.com
- Response within 48 hours
- Subject line: "Privacy Query"
12. Complaints
If you have concerns about our data practices:
- Contact us directly first
- Right to complain to ICO (Information Commissioner's Office)
- We will cooperate with regulatory investigations
Last Updated: December 2024 Effective Date: December 2024
