FAQs

About Us

What is Nehanda Atelier?

Nehanda Atelier is a UK-based luxury crochet brand that combines traditional craftsmanship with contemporary design. Founded by a mother-daughter duo, we create handmade pieces that bridge heritage and modern style.

Who makes your pieces?

Each piece is handmade to order by our skilled artisan team, led by our founder's mother who learned to crochet in Zimbabwe. Her expertise and craftsmanship ensure every item meets our high standards of quality.

What makes Nehanda Atelier unique?

We offer a truly unique combination of traditional Zimbabwean crochet techniques with contemporary fashion design. Each piece is made to order, ensuring both quality and sustainability while creating one-of-a-kind garments.

Orders & Shipping

What are your shipping times and costs?

Shipping times after production:

  • UK: 2-3 working days (Ā£6) via Royal Mail Tracked & Signed
  • USA: 3-5 working days (Ā£25) via FedEx/DHL
  • Europe: 2-5 working days (Ā£15) via FedEx/DHL
  • Republic of Ireland: 2-4 working days (Ā£8) via FedEx/DHL
  • Rest of World: 3-7 working days (Ā£30) via FedEx/DHL

What about customs duties for other countries?

For countries outside the UK and EU, import duties and tariffs vary by location. These are not included in our shipping costs. Please check with your local authorities for specific requirements.

Sustainability & Responsibility

What materials do you use?

We use carefully selected yarns from OEKOTEX certified suppliers, including:

  • Biodegradable materials
  • Locally sourced materials where possible
  • Recycled cotton options

How do you ensure sustainability?

Our sustainable practices include:

  • Made-to-order production to eliminate excess stock
  • Minimal packaging waste
  • Support for local suppliers
  • Creation of lasting, quality pieces
  • Use of environmentally conscious materials

How do you support your community?

We are committed to:

  • Preserving traditional crafting techniques
  • Creating sustainable employment opportunities
  • Paying fair wages to our artisans
  • Supporting local communities in both the UK and Zimbabwe
  • Building lasting relationships with suppliers and makers

Contact Information

How can I reach you?

You can contact us at nehandaatelier@gmail.com

How can I follow your journey?

Follow us on Instagram @nehandaatelier to stay updated on our latest collections and behind-the-scenes content.